Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

BSBXCM501 Mapping and Delivery Guide
Lead communication in the workplace

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency BSBXCM501 - Lead communication in the workplace
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to lead communication in the workplace within any industry.This unit has a specific focus on the communication skills required for team leaders with responsibility for other workers.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Establish communication protocols
  • Analyse internal and external information needs relevant to workplace
  • Develop or structure communication protocol(s) to meet organisational information needs and goals
  • Identify ways to adapt communication protocols to suit various contexts
  • Prepare materials to support and/or implement communication protocols
       
Element: Coordinate effective communication
  • Direct others to communicate according to organisational requirementsand goals
  • Explain complex information to positively influence others
  • Motivate others to communicate respectfully, considering the needs of all, including those from diverse backgrounds
  • Identify and address any communication challengesto remove barriers to understanding
       
Element: Present and negotiate persuasively
  • Identify and use a variety of communication styles relevant to varying audiences
  • Present information in a succinct, clear and persuasive manner
  • Evaluate differences in perspective and critically examine outcomes
  • Negotiate towards a final outcome with a focus on key outcomes
  • Confirm and implement outcomes of negotiation or communication using appropriate methods
       
Element: Review communication practices
  • Provide mentoring to others to assist them in achieving communication goals
  • Obtain feedback from a variety of sources to manage the outcomes of communications and negotiations
  • Identify and document areas for improvement in communication for team or organisational practices
  • Implement plans to improve communication processes
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Analyse internal and external information needs relevant to workplace 
Develop or structure communication protocol(s) to meet organisational information needs and goals 
Identify ways to adapt communication protocols to suit various contexts 
Prepare materials to support and/or implement communication protocols 
Direct others to communicate according to organisational requirementsand goals 
Explain complex information to positively influence others 
Motivate others to communicate respectfully, considering the needs of all, including those from diverse backgrounds 
Identify and address any communication challengesto remove barriers to understanding 
Identify and use a variety of communication styles relevant to varying audiences 
Present information in a succinct, clear and persuasive manner 
Evaluate differences in perspective and critically examine outcomes 
Negotiate towards a final outcome with a focus on key outcomes 
Confirm and implement outcomes of negotiation or communication using appropriate methods 
Provide mentoring to others to assist them in achieving communication goals 
Obtain feedback from a variety of sources to manage the outcomes of communications and negotiations 
Identify and document areas for improvement in communication for team or organisational practices 
Implement plans to improve communication processes 

Forms

Assessment Cover Sheet

BSBXCM501 - Lead communication in the workplace
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

BSBXCM501 - Lead communication in the workplace

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: